Frequently Asked Questions

 

Products

I need additional measurements for your pieces. Where can I find those?

Feel free to contact us for any measurements that do not appear on the product listings.

 

Where does your furniture come from?

We make all of our pieces by hand in Northern Indiana. All the wood used in our furniture is ethically and sustainably sourced from trees in Illinois, Michigan, and Indiana. When trees require removal due to hazard or declining health, we salvage them and give them a second life as unique, high-quality furniture. All the bases are made by hand in our studio and are fitted to each slab.

 

Will I be able to find all of the products shown on your website in your showroom?

We try to have representative samples of all of our work available in our showroom. But because every piece is unique, we cannot guarantee that what you see on the website will be on hand in the showroom. Select items will only be available online. We will also work with you to create custom pieces that perfectly match your tastes.

 

Are the online prices the same as the prices in the store?

Yes. We may offer seasonal in-store discounts.

 

Can I purchase all of your products online?

The majority of our products can be purchased online. Some items may have more options available than what appears online.

 

How do I clean my furniture?

All of our furniture requires minimal care, and we build these tables to withstand many years of normal use. We use extremely durable, high quality finishes that are imported from Italy. Because of this, cleaning the tabletop is a breeze. Simply dust with a damp rag and clean oily spills with a solution of mild soap and warm water. There is no need for waxing, polishing, or any other maintenance.

Please take care to avoid aggressive scrubbing, solvents, or prolonged moisture contact. As with any finish, avoid setting hot items directly on the surface. Avoid oil-, bleach-, or silicone-based cleaners.

Solid hardwood tabletops and metal bases are nearly as heavy as they are beautiful. Avoid dragging furniture and please use two people to safely move large pieces.

 

Orders, Delivery, and Returns

Does Elko Hardwoods accept major credit cards?

Yes, we accept all major credit cards. We also accept personal checks, PayPal, wire transfers, and bank checks.

 

What is your typical lead time?

On average, our in-stock, non-custom pieces will arrive within 2 weeks. Custom orders will take between 4 and 8 weeks.

 

How does Elko Hardwoods deliver?

We handle delivery ourselves or use white-glove shipping services to ensure that your furniture arrives safely and in a timely manner. Your table will arrive carefully wrapped or crated, fully insured, and will be assembled in your home or office.

 

What is Elko Hardwoods’ delivery and installation radius?

Local delivery includes roughly a 25 miles radius around our showroom (in the Pilsen neighborhood of Chicago). Depending on the the size of your order, local delivery is approximately $150 or less. For deliveries outside of this area, please contact us for an estimate.

 

How do I determine what my delivery fee will be?

We will include a delivery fee quotation when you place an order. This fee will include all pieces in each transaction.

 

Am I able to pick up my order in store to avoid the delivery fee?

For in-stock, non-custom orders, it may be possible to pick up your smaller pieces in store during business hours. Contact us to find out more.

 

Will the delivery team be able to remove my old furniture?

Our delivery teams will not be able to move or remove any existing furniture.  To ensure a successful delivery, we do ask that you have your space prepared to receive your new pieces.

 

How do I prepare my house or office for delivery?

Please measure all entryways to ensure that your new piece will fit through the door. Feel free to call us if you have questions. Please clear the space where the new furniture will go and remove any tripping hazards from the path.

 

What is your return / cancellation policy?

We build our furniture by hand from tree to finished table. We stand behind our work.  If you're not completely satisfied with your purchase for any reason, you can return it free of charge within 30 days. We only ask that you pay for and arrange return shipping.

 

Am I able to purchase items outside of the continental US?

We do not currently ship internationally.

 

Trade Sales

I’m a licensed interior designer. Does Elko Hardwoods have an incentive program for me?

Yes!  Please contact us for details.